To our clients and partners
As the Coronavirus (COVID-19) outbreak continues to gather pace, our priority continues to be the wellbeing of our staff, clients, partners and communities while continuing to deliver our services. Our management team has been monitoring the situation closely to ensure it has a clear understanding of how it may impact operations. We have updated our business continuity plan and are focusing on taking all necessary measures to maintain our operational capabilities, support our clients and fulfil our commitments.
We continue to take the lead from the government and associated organisations as to how we address this situation, and we have adopted a working from home policy for our staff wherever circumstances have allowed. Our staff can be contacted as normal through either email, mobiles, Microsoft Teams or Skype. Direct-dial numbers in most cases will be redirected to mobiles or the switchboard. If you cannot get our staff directly, please contact our switchboard on +44 (0) 1644 430 008 or +44 (0)1786 542 300 or on our general contact email: email@example.com.
Our staff has been briefed on actions to take to minimise transmission, how to recognise potential symptoms and the action they should take if they think they have been infected. Natural Power has also implemented a restricted travel policy: we have prohibited any travel to locations deemed as high risk and minimised all other travel where possible, but we will continue to fulfil our business obligations regarding site visits, etc., where safe to do so.
In the UK business, our ControlCentre continues to provide its services through:
• using our secondary ControlCentre facility in Dumfries and splitting our workforce to reduce the possibility of cross-contamination;
• 24/7 IT support by an external provider to support our own in-house IT team;
• the duplication of key systems on multiple servers or in the cloud to reduce the risk of system failure;
• home-working planning and logistics;
• intensifying training and upskilling to provide more competency across the team to fulfil specialist duties.
Within the servicing team, we are working to ensure continued safe service operations at the relevant wind farms. This will include working in segregated teams to minimise contact. We continue to review all current advice and guidelines, both internal and external, to define levels of site attendance in line with Covid-19 containment/spread information. Client’s asset managers will be kept abreast of all changes in safe service attendance to wind farms as and when the situation at a local level escalates from the current normal site operations.
Our wind farm and OFTO managers in the asset management team are working hard to minimise operational disruption to sites with mitigations being put in place to reduce any potential impacts. The team is working on specific actions for sites and will contact asset owners directly to discuss these as the situation progresses.
Our consultancy services remain largely unaffected with our team of experts continuing to deliver services remotely. In line with government advice and liaison with our clients, we have taken the decision to withdraw our ground investigation teams (geotechnical fieldwork and topographical surveying activities), and we are in the process of securing and closing these sites. Our UK resident engineer services (those attending construction sites) are also being curtailed for a minimum of three weeks. Our site surveying activities will be assessed on a case by case basis, and our project managers will advise clients directly if there is a change to our services.
Our teams continue to be available to support your projects throughout this period. If you have any further questions, then do not hesitate to get in touch.